Technical support and business enquiries reach the same place:

Most installation, authorization and printing questions already have an article in the FAQ — a quick look is often faster than waiting for a reply.

What to include in a support request

The more specific the report, the faster the diagnosis. Send all of this in one go:

  1. App version (shown in Settings or About);
  2. Operating system (Windows 10/11, macOS version, Linux distribution);
  3. The affected store and platform (which TikTok market, Shopee or Shopify);
  4. Order number and creation time with time zone, so the exact order can be checked;
  5. Screenshots: error dialogs and the log area on the Listening page beat any description;
  6. What you already tried (reinstall, restart, different printer) so nothing is repeated.

Things you can check first