Whether the pushed TikTok order includes the buyer nickname depends on your store type (as of May 2026):

  • US stores: nickname always included;
  • Non-US stores: only toy and collectible category stores include it;
  • Pre-listed auction products do not include the nickname while in UNPAID / ON HOLD status.

Other platforms: Shopee includes nicknames except Taiwan; Shopify includes them on Grow plans and above; Ozon always includes them.

If your store doesn't meet the conditions but you still need nicknames on tickets, we provide three methods that fetch the nickname locally on your computer with your authorization (never through our servers):

  1. Google Chrome authorization — easy to set up and non-intrusive, but the login state may be lost from time to time;
  2. Ziniao (SuperBrowser) authorization — set once and forget, but the initial setup is complex and popups appear while printing;
  3. Browser Extension authorization — combines both advantages, works on all Chromium-based browsers (Chrome, Edge, Ziniao, AdsPower, etc.).

See the full tutorial: TikTok buyer nickname setup (3 methods)