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Product updates, tips, and cross-border e-commerce insights.
How do I authorize a Shopee store?
Choose Shopee in Store Management and authorize via copied link (recommended). Restart the app if the store does not appear after authorization.
What is store listening and why enable it?
Only when listening is enabled will the app receive real-time pushed orders; otherwise no real-time orders arrive and auto-printing will not work.
How to choose TikTok listened order statuses? Which orders get printed?
By default only "Awaiting Shipment" and "Cancelled" orders are printed. You can enable other statuses — note UNPAID / ON HOLD / Awaiting Shipment may each produce a ticket.
No orders found when searching?
The most common cause: the search start time must be earlier than the order time. Also check store authorization.
It says "printed successfully" but nothing comes out?
Check the printer connection first, then verify the selected printer in Settings, and check the Listening page log for errors.
What does the "SKU Merge" template option mean?
SKU Merge decides one ticket or many per order: No = one ticket per SKU quantity; Same = identical SKUs merged; All = one ticket per order.
Mac says the app "is damaged and can't be opened"?
macOS Gatekeeper blocks unsigned apps by default. Run the xattr command in Terminal to remove the quarantine attribute.
Windows installation keeps failing?
Unzip the package fully before installing; some antivirus software (e.g. Windows Defender) may block unsigned installers — temporarily disable it or whitelist the folder.
How to print in bulk?
Select the orders on the Orders page and click "Batch Print". You can also enable auto-printing for a fully automated process from order to print.
Do you support custom templates?
Yes. Choose or design templates in the Template Center, with built-in text, barcodes, QR codes, logos, and dynamic variable binding.
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