This English version is a reference translation. In case of any discrepancy, the Chinese version shall prevail.

This Privacy Policy (hereinafter "this Policy") applies to CH Cross-Border E-Commerce Order Custom Ticket Printing Assistant / CH Order Print Assistant (hereinafter "the Software" or "the Service"). It explains how we collect, use, store and protect your personal information and related data. Please read and understand this Policy carefully, and make sure you fully understand and agree to it before using the Software.

1. Information Collection

1.1 We may collect the following types of information to provide better services:

  • Account information: when you register and use the Software, we may collect your username, contact details, email address, etc.
  • Order and transaction data: including but not limited to order numbers, product names, order amounts, transaction status, customer information and logistics information.
  • Device information: we may collect your device type, operating system, IP address, software version and network environment to optimize the service experience.
  • Behavioral data: we may collect operation records generated while you use the Software, including access time, click behavior and preference settings.

1.2 We may use automated means to collect order and transaction data from your e-commerce platform stores to enable order management and printing features, and such collection will only take place with your authorization.

2. Use of Information

2.1 We use the collected information for the following purposes:

  • Providing and maintaining the basic features of the Software, such as order management, shipping label printing and inventory statistics.
  • Performing data analysis to provide value-added services such as intelligent inventory management and order trend forecasting.
  • Protecting account security and preventing fraud, hacking or other malicious behavior.
  • Improving user experience and providing more personalized services and recommendations.
  • Providing necessary information to relevant authorities as required by laws and regulations.

2.2 We will not sell, share or otherwise provide your information to any unaffiliated third party unless we obtain your explicit consent or are required to do so by law.

3. Data Storage and Protection

3.1 We take reasonable technical means and security measures to protect your personal information from loss, misuse or unauthorized access.

3.2 We strive to ensure data integrity and accuracy, but due to the nature of the Internet, we cannot guarantee absolute data security.

3.3 Where permitted by law, we store your personal information only for the period necessary to fulfill the purposes of collection. Beyond that period, the data will be deleted or anonymized.

4. User Rights

4.1 Users have the right to access, correct or delete their personal information at any time.

4.2 Users may withdraw authorization for certain data through the Software settings or by contacting customer service, which may affect the availability of some features.

4.3 If users discover security risks related to their personal information, they may contact us through customer service channels and we will handle it promptly.

5. Information Sharing and Disclosure

5.1 We may share your personal information in the following circumstances:

  • As required by laws and regulations, or in response to lawful requests from judicial or governmental authorities.
  • In the event of business adjustment, merger, acquisition or asset transfer, your information may be transferred as part of the assets, subject to the constraints of this Policy.

5.2 We will not provide, sell, rent or exchange your personal information with third parties without your prior explicit consent.

6. Dispute Resolution

6.1 This Policy is governed by the laws of the People's Republic of China. Disputes arising from or related to this Policy shall be resolved through friendly negotiation.

6.2 If negotiation fails, disputes shall be submitted to the competent court at the place where the operating company of the Software is located.

7. Miscellaneous

7.1 We may revise this Policy in accordance with legal requirements or business adjustments. The revised Policy will be published in the Software or notified to users; continued use of the Software indicates acceptance of the revised Policy.